If you require an appointment on the same day you book it, it's classified as a last-minute emergency and will result an additional $25 fee.

There’s a 15-minute grace period for late arrivals. After that, the appointment will be canceled. If we can still accommodate you, a $25 late fee will be applied.

There is flexibility when rescheduling an appointment, transferring the retainer to a new date. If you are unable to provide a rescheduled date or if the desired time slot is unavailable, you will receive an electronic gift card (coupon code) that can be redeemed for future services, classes, merchandise, and products (excluding skincare).

A $25 fee will apply for rescheduling 4 hours or less before the original scheduled start time.

If your appointment is cancelled with 12 hours or less notice, 50% of the remaining balance will be charged.

OR

When cancelling 24 hours or more in advance, a coupon code (in the amount paid) will be emailed to you, allowing rescheduling, transferring your payment to the new date. This protects those who have booked appointments after you and other scheduled obligations we may have. No additional amount will charged.

No shows result in the forfeiture of all payments made, and 100% of the remaining balance is due and will be charged using the card on file. Or an invoice will be sent. Retainers and payments received are non-refundable and non-transferable. Future appointments require approval, no refunds will be given.

Visit chenesebean.com/terms-conditions for additional information.

Visit chenesebean.com/covid19