APPOINTMENTS (IN-STUDIO & ON-LOCATION)

• Booking Appointments:  To secure your appointment, a non-refundable retainer is required. You must pay 50% of the total cost as the retainer when booking, and the remaining balance is due on the day of your appointment before you leave. Leaving and/or paying at a later time is not allowed.




• Late Policy:  There's a 15-minute grace period if you're running late. After that, your appointment will be canceled. If we can still accommodate you, a $25 late fee will be added. Please be considerate of other clients and their scheduled appointments.




• Rescheduling:  You can reschedule your appointment and transfer the retainer to a new date. If you don't provide a rescheduled date/time or if it's unavailable, you will receive an electronic gift card (coupon code) that can be used for future services, classes, merchandise, and products (excluding skincare). There is a $25 fee for rescheduling 3 hours or less of the appointment start time.




• Cancellations:  A 24-hour cancellation notice is required to avoid a cancelation fee (50% of the booked services).
  
  

• No Call / No Show:  No shows result in the forfeiture of all payments made, and 100% of the remaining balance is due and will be charged using the card on file. Or an invoice will be sent. Retainers and payments received are non-refundable and non-transferable. Future appointments require approval, no refunds will be given.




• Last Minute / Same Day Appointments:  Booking an appointment on the same day you need it, is considered a last-minute emergency and incurs a $50 fee.
  
  

• Preparedness:  Please arrive with a clean face for your appointment, as skin prep is done before makeup application. Do not wear makeup to the appointment, as removing it during the appointment may cause delays and fall under the late policy. Arriving 20 minutes early to remove makeup yourself is recommended.

• In-Studio Makeup Classes: Please arrive with a clean face for your appointment, as skin prep is done before makeup application. Do not wear makeup to the appointment, as removing it during the appointment may cause delays and fall under the late policy. Arriving 20 minutes early to remove makeup yourself is recommended.

• Arriving Early:  In-studio appointments start at the scheduled time. If you arrive early, please stay in the waiting area until your appointment time.
  
  

• Bringing Guests:  Additional guests are not allowed during in-studio appointments unless they are also receiving services. Otherwise, they must stay in the waiting area for the duration of the appointment.
  
  

• Early Morning & After-Hours Fees:  Appointments before 9 am and after 7:30 pm incur an additional $25 fee, except for members of the "Glam & Go" program.

• Travel / Mileage:  For locations outside the Cincinnati 45237 area, a round trip fee of $25 per hour applies per artist/stylist for distances exceeding 20 miles. For destinations beyond a 2-hour driving distance, please contact us to discuss.

• Pets: To ensure the safety of our artists at your location, we kindly request that you keep your pets (such as dogs or cats) in a separate room for the entire duration of your appointment.

• Children: Kindly provide supervision for children to ensure they stay clear of the makeup area, preventing accidents and any contact with makeup, tools, and items within the workstation.

• Cell Phones, Apple Watch & iPads/Tablets:  Refrain from excessive non-emergency cell phone use during makeup application, as it may affect the artist's ability to see and apply makeup properly. Excessive use and distractions may result in the termination of the appointment.

• Brow Cleanup:  To ensure a clean and complete makeup look, it is recommended to get your brows done or groomed (waxing, threading, etc) 1-2 days before your appointment. To prevent too much time correcting them, extending your appointment time. Contact us if you need a referral.

• Skin Allergens:  If you have sensitive skin or allergies, please provide us with a list of products and ingredients that could potentially cause a reaction. This information must be provided 48 hours before your appointment.

  • Chenese Bean Makeup Artistry is not liable for any allergic reactions or breakouts resulting from our services. It is your responsibility to inform us in advance of any known allergies and decide whether to proceed with the services. If necessary, a sample test of makeup can be performed on your skin to check for any reaction.



• Product Requirements & Recommendations:  Due to liability reasons, bringing skincare, makeup, false lashes and other products from your personal collection at home will not be used nor applied by the artist.
  




• No Need To Bring Anything:  If you need specific brands or products by special request or for your sensitive skin, please let us know 24 hours in advance for local purchases or 14 days in advance for online purchases. Kindly refrain from bringing your personal collection of skincare, makeup, or false lashes, as we are unable to use them for liability and sanitation purposes.
  




• Liability & Cleanliness:  We maintain the highest standards of cleanliness and hygiene. All brushes and makeup products are sanitized between each use. Please inform the makeup artist of any skin conditions before makeup application. By agreeing to these terms, you release Chenese Bean Makeup Artistry from any liability regarding skin complications due to allergic reactions. It is your responsibility to inform the makeup artist of any products that may cause an allergic reaction, and you must provide a list of required products.




• Right to Refuse Service:  The makeup artist reserves the right to refuse service if she feels uncomfortable, threatened, disrespected, sexually harassed, verbally abused, or if the client and/or additional guests are uncooperative. Additionally, if the artist determines that the client has open facial wounds or a skin condition that could be infected or unsanitary, she has the right to refuse service. We may refuse service to prioritize the health, safety, and protection of our artist and brand.




• Health & Safety:   If you are experiencing illness symptoms such as coughing, fever, respiratory issues, flu-like symptoms, shortness of breath, sore throat, or if you have been diagnosed with COVID-19 or have been in contact with someone who has, please do not come to your appointment. It is important to quarantine for two weeks before scheduling an appointment with us.




• Force Majeure. Rescheduling & Cancellations (COVID):  

  • Rescheduling: In the event that your appointment or event must be rescheduled due to a force majeure event, all monies paid will be transferred to the new rescheduled date (if Chenese Bean Makeup Artistry is available). If we are not available on the new date, any outstanding balance (with the exception of the non-refundable retainer) will be waived.
    
  • Cancellations: If your appointment or event is cancelled due to a force majeure event all monies paid will not be refunded per our normal policy. And the outstanding balance will be waived. A gift card in the amount of the retainer may be submitted that could be used at a later date but must be discussed to determine.
  
  

  By booking with Chenese Bean Makeup Artistry, you are agreeing to all terms & conditions above. And know that your appointment is confirmed.

BY APPOINTMENT ONLY